My client is searching for a Warranty Administrator to join a well respected family-owned group representing German brands in the Lincoln area.
The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.
This is a role where you will be carrying out Warranty Administration as well as supervising and assisting the Workshop with technical repair pathways and brand recall campaigns.
This is considered a senior role; therefore the successful candidate will be able to demonstrate reasonable experience and at least 3 continuous years of employment in a similair position. In addition the right person for the job will have a clear understanding that warranty is a major contributor to creating outstanding customer service ~ this group puts the customer at the centre of everything they do.
Ensure that all jobs passed for warranty submissions are accurately invoiced and costed.
Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction.
Utilise technical knowledge and understanding of warranty procedures to enable effective, economic and correct application of manufacturer’s warranty systems.
Ensure all clerical functions within the warranty department are carried out in accordance with Westdrive policy.
Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
Have you got what it takes?
Able to plan, organise self and meet agreed work deadlines.
Strong work ethic and adaptable to change.
Attention to detail and maintains good, accurate quality of work.
Able to react positively to organisational and market changes.
Valid driving licence.
PC literate/ Web literate.
Full time role, Monday ~ Friday, 8.00am – 6pm ~ No weekend working for a better work-life balance
Volkswagen Group experience is desired either as a foundation or from your current role
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