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Recruitment.Redefined

TRANSACTION MANAGER

NORWICH  |  Motoring & Automotive

Reference
PAA/NN/TMT
Contract Type
Permanent
Salary Overview
COMPETITIVE SALARY PLUS BENS
Expiry Date
17/06/2022 11:32:00

ARE YOU A SUCCESSFUL TRANSACTION/BUSINESS MANAGER LOOKING FOR A CHANGE?

DYNAMIC AND HUNGRY TO SUCEED?

COMPETIVE PACKAGE ON OFFER.

 

Following a highly successful year with significant year on year growth and upper quartile performance our client IS looking for a driven Transaction Manager to continue their quest to deliver network leading results.

If you are highly motivated and can demonstrate rounded success in both sales’ performance and customer satisfaction, then we’d like to hear from you.

Previous management experience is preferable.

You will be required to deliver the brand experience via the sales process by the achievement of monthly individual and team targets.

To deliver excellent customer satisfaction as a Transaction Manager by providing all customers with quality and excellence and to consistently exceed internal and external customer expectations.

Does this sound like you?

  • Enjoy constantly meeting new people and building rapport and connections
  • Have strong communication skills and enjoy presenting ideas to others
  • Have management experience and wish to build on this
  • Have centre experience and sales experience
  • Passionate about the automotive industry and wish to work for the largest manufacturer in the world

Highlights of this role include;

  • Control sales process for the sales team.
  • Ensure team informed of all company/manufacturer updates.
  • Build and allocate prospecting data to team.
  • Review pricing of stock daily.
  • Coach to deliver outstanding customer experience.
  • Ensure showroom presentation is kept to our high standards.

Key Job Competencies

  • Lead the sales team
  • Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and dealer’s own surveys)
  • Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with The Toyota Way
  • Manage performance to achieve key targets and deliver continuous improvement
  • Monitor individual and team performance against agreed sales targets (volume and profit), work with the SM, GM and TGB field staff to review progress and develop action plans where appropriate
  • Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
  • Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
  • Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
  • Work with colleagues across the dealership to investigate and resolve customer complaints
  • Manage and develop individuals
  • Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
  • Work with individuals to address performance issues e.g. by providing coaching
  • Assess potential recruits for the Sales team
  • Provide advice and sign-off on key issues
  • Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
  • Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
  • Work with Sales Executives to approve all part exchanges and purchases of used cars
  • Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
  • Agree goodwill gestures and customer discounts 
  • Work with the SM/GM to design local promotions and advertising, negotiating with relevant suppliers to achieve the best possible terms and monitors results accordingly
  • Control used car stock value and mix in line with budgeted levels, review pricing daily and ensure all vehicles advertised correctly.
  • Works as a full member of the centre team
  • Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensure opportunities for sales by other teams are followed up by the most appropriate specialistAct as a full member of the dealership’s management team to take the business forward and manage own customer base and covers for Sales Executives as required.

 

WE ARE CURRENTLY SHORTLISTING FOR THIS ROLE - APPLY IN CONFIDENCE TODAY TO AVOID MISSING OUT!

 

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.

We are one of the UK's leading providers for "white collar" staff for progressive companies. Please register for regular permanent position, why leave your career to chance?

Simply contact us in complete confidence - all interviews are conducted locally.

 

Nicola Nicholls - AREC
07957 790665
nicola.nicholls@prima-ardelle.co.uk
Norfolk & Cambridgeshire
Eastern Region
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