SERVICE ADVISOR REQUIRED - HUNTINGDON - CAMBRIDGESHIRE
DO YOU ENJOY CREATING A TRULY CLASS-LEADING CUSTOMER EXPERIENCE?
DO YOU ENJOY THE FAST-PACED LIFE OF A BUSY SERVICE RECEPTION?
£22,000 + COMPETITIVE O.T.E + OTHER BENEFITS.
My client, a well-established organised main dealer which remains family owned is seeking a Service Advisor for it's busy main dealership in Huntingdon.
The Service Advisor is a key member of the team who is able to take control and create the best customer experience possible every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.
This is an ideal position for a motivated Aftersales Advisor who is looking for career progression or an existing Service Advisor with a track record in delivering an outstanding customer experience.
Working as a key member of the aftersales team this role offers the opportunity to use your customer service skills and organised administration abilities to create happy customers. You will be responsible for a set amount of customers per day with the objective of making their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately in a timely manner. The ability to work with a workshop generated Visual Safety Check to explain the need for any additional repair work is a key task - training will be given. Success with this will generate additional bonus on a monthly basis.
Arrange customer bookings
Manage loan car bookings efficiency
Meet and greet customers professionally and politely every time
Develop long-lasting relationships with customers to ensure new visitors are retained for the future
Up date DMS and CRM system during and after each customer visit
Promote and cross-sell other products and services
Work closer with the wider dealer team to deliver a great customer experience whilst maximising overall profit
The person my client is looking for:
Can harness effectively the management tools available to change for the better the customer experience; making decisive and bold decisions to benefit both the business and the customer.
You will be able to provide energy and focus on providing the best customer experience possible. Always working within the guide lines provided.
Once fully trained and supported by other managers you will deliver upon the set targets and related business K.P.I.s.
To be fully aligned with and dedicated to the customer and their requirements on a daily basis.
To use the resource and outlined processes at your disposal to achieve the set business goals and objectives
Make the best of the Group Aftersales structure and combined with the wider management team ensure consistent completion of quality work and quality customer service.
A working knowledge of CDK DMS system is an advantage; literacy in general Microsoft I.T. is a minimum requirement
An ability to continually learn and up-date technical knowledge and procedures with enough detail to be able to convey a summary of technician information to customers – under the guidance of a Vehicle Technician
THIS IS AN EXCITING OPPORTUNITY…
ITS ABOUT WANTING TO CREATE A CAREER FOR YOURSELF WITH A QUALITY EMPLOYEER.
Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.
Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS!
Simply contact us in complete confidence - all interviews are conducted locally.