Dealer looking for a professional & qualified Service Advisor to join a busy team in Attleborough . The successful candidate will display class customer service skills and a positive attitude, effectively handle incoming customer calls. The right candidate will have a calm approach & work well under pressure.
You'll put our customers’ needs at the heart of everything you do, whether it's providing estimates, booking repairs or answering queries you will focus on delivering an outstanding customer experience every time.
You will act as liaison between customers and the workshop, communicating with customers regarding vehicle issues and repair, time frames addressing customer concerns.
What you will be doing is:
Greeting customers, listen to requests, schedule appointments, estimate costs, and answer queries
Communicating with customers with regards to vehicle problems/issues
Communicating with technicians about vehicles statuses, and ensure that vehicle will be ready on time
Liaising with technicians about parts ordering to ensure requisite parts are available when required, and communicate any time restrictions to customers in timely manner
Maintaining positive relationships with customers ensuring repeat business
Displaying extensive knowledge about products and services.