SERVICE ADVISOR REQUIRED FOR INNOVATIVE CAR BRAND - ATTLEBOROUGH
ARE YOU PASSIONATE ABOUT CREATING A TRULY CLASS-LEADING CUSTOMER EXPERIENCE?
COMPETITIVE BASIC O.T.E. £25,000 + OTHER BENEFITS
My client is a well-established retailer with a great reputation in the local community. The brand represented by this retailer is both innovative and modern and continually drives the introduction of new technology.
The Service Advisor role as its structured here is a pivotal member of the team who is able to take initiative and create the best customer experience possible. You will be comfortable either face-to-face with the customer or using the telephone whilst handling appointments or sales calls.
It’s a hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.
This is an ideal position for an experienced Service Advisor who is looking for a new challenge where their effort and dedication will be recognised.
You will be responsible for a set amount of customers per day with the objective of making their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately in a timely manner.
Arrange customer bookings
Manage loan car bookings efficiency
Meet and greet customers professionally and politely every time
Develop long-lasting relationships with customers to ensure new visitors are retained for the future
Up date DMS and CRM system during and after each customer visit
Promote and cross-sell other products and services
Work closer with the wider dealer team to deliver a great customer experience whilst maximising overall profit
My client is looking for:
Once fully trained and supported by other managers you will deliver upon the set business K.P.I.s.
To be fully aligned with and dedicated to the customer and their requirements daily.
To use the resource and outlined processes at your disposal to achieve the set business goals and objectives
Make the best of the Aftersales structure and combined with the wider management team ensure consistent completion of quality work and quality customer service.
Ensure all electronic, traditional records and other documentation generated by your team is compliant to the provided standards.
A working knowledge of the CDK DMS system
THIS IS AN EXCITING OPPORTUNITY…
DON'T DELAY AND APPLY TODAY FOR A CHANCE TO JOIN THIS WELL ORGANISED CAR RETAILER.
Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted. Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS! Simply contact us in complete confidence - all interviews are conducted locally.