Are you passionate about creating a personalised service experience which can make customers feel special?
Do you enjoy making your customers smile?
If so this is role for you...
Basic Salary £25,500 O.T.E. £32,000 + Other Benefits
My client is an established award winning retailer with a clearly defined set of company values and a leadership team that delivers against their strategic goals.
The Senior Service Advisor is a pivotal member of the team who is able to take control and create a personalised service experience every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.
This is an ideal position for a motivated Senior Service Advisor who is looking for career progression or an existing Advisor who has a track record in delivering an outstanding customer experience.
Working as a key member of the aftersales team this role offers you the opportunity to use your customer service skills and organised administration abilities to make the complex feel simple to create happy customers. You will be responsible for a set amount of customers per day with the objective of making their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately in a timely manner.
Arrange customer bookings
Manage loan car bookings efficiency
Meet and greet customers professionally and politely every time
Develop long-lasting relationships with customers to ensure new visitors are retained for the future
Up date DMS and CRM system during and after each customer visit
Promote and cross-sell other products and services
Work closer with the wider dealer team to deliver a great customer experience whilst maximising overall profit
The person my client is looking for:
Can harness effectively the management tools available to change for the better the customer experience; making decisive and bold decisions to benefit both the business and the customer.
You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible. Always working within the Group structure and guide lines provided.
Once fully trained and supported by other managers you will deliver upon the set financial budgets and related business K.P.I.s.
To use the resource and outlined processes at your disposal to achieve the set business goals and objectives.
To harness effectively the management tools available to change for the better the customer experience; making decisive and bold decisions to benefit both the business and the customer.
Make the best of the Group Aftersales structure and combined with the wider management team ensure consistent completion of quality work and quality customer service.
Ensure all electronic, traditional records and other documentation generated by your team is compliant to the provided standards.
Demonstrate to the customers and to your team that you are fully aligned and engaged with the Company objectives and long term goals.
A working knowledge of DMS systems is an advantage; literacy in general Microsoft I.T. is a minimum requirement.
An ability to continually learn and up-date technical knowledge and procedures with enough detail to be able to convey a summary of technician information to customers – under the guidance of a Vehicle Technician.
THIS IS AN EXCITING OPPORTUNITY…
APPLYING FOR THIS ROLE IS NOT SIMPLY RESPONING TO A JOB ADVERTISEMENT; ITS ABOUT WANTING TO CREATE A CAREER FOR YOURSELF WITH A QUALITY EMPLOYEER
Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.
Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS!
Simply contact us in complete confidence - all interviews are conducted locally.