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Recruitment.Redefined

Part Time Contact Centre Agent - Maidstone

Maidstone   |  Motoring & Automotive

Reference
HH/PAA/CCA
Contract Type
Permanent
Salary Overview
COMPETITIVE BASIC SALARY Salary: £12.50 per hour + benefits
Expiry Date
06/03/2025

Part Time Contact Centre Agent - Maidstone

Location: Maidstone
Salary: £12.50 per hour + benefits
Contract: Permanent
Hours: 20-25hrs per week (Required in Afternoon, Monday to Friday. Typically: 12.30-5.30pm or 1pm-5pm)

This role demands strong communication skills and confidence in handling both inbound and outbound calls. You should be a self-motivated and target-driven individual, as you will play a key role in customer retention within the company's aftersales department. Your ability to build rapport, engage customers, and meet performance goals will be essential to success in this position.

Key Responsibilities:

  • Handling inbound and outbound calls to engage with customers and prospects.
  • Booking appointments and ensuring accurate data entry.
  • Maintaining customer databases and call logs.
  • Providing product and service information while addressing customer inquiries.
  • Overcoming objections and persuading customers to commit to bookings.
  • Upselling relevant products and services.
  • Ensuring customer retention through follow-up calls.
  • Achieving qualitative and quantitative targets set by the business.

Essential Skills & Experience:

  • Excellent communication and active listening skills.
  • Familiarity with CRM systems and database management.
  • Ability to handle different personality types effectively.
  • Strong sales and persuasion skills to upsell and gain commitments.
  • Well-organized with strong time management skills.
  • Target-driven mindset to meet business objectives.
  • Proficiency in call center and computer applications.

WE ARE CURRENTLY SHORTLISTING FOR THIS ROLE - APPLY IN CONFIDENCE TODAY TO AVOID MISSING OUT!

Prima Hatfield Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.

We are one of the UK's leading providers for "white collar" staff for progressive companies. Please register for regular permanent position, why leave your career to chance?

Simply contact us in complete confidence - all interviews are conducted locally.

Hannah Hatfield
01732 752100
hannah.hatfield@prima-hatfield.co.uk
Kent , Sussex, Essex, Surrey, London
South East Region
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