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Recruitment.Redefined

IT SUPPORT FIELD ENGINEER - NORFOLK

kings Lynn  |  IT & Telecoms

Reference
VAC-3777
Contract Type
Permanent
Job Type
Permanent
Salary Overview
DOE OTE

ARE YOU AN IT SUPPORT PROFESSIONAL FIELD ENGINEER?

ARE YOU LOOKING TO JOIN A FANTASTIC, WELL ESTABLISHED AND EVER GROWING IT SUPPORT COMPANY BASED IN NORFOLK?

GREAT BASIC SALARY UP TO £24,000 + COMPANY VEHICLE

OUR CLIENT , A BRILLIANT I.T. COMPANY BASED IN NORFOLK IS LOOKING TO RECRUIT AN I.T. SERVICES FIELD SUPPORT ENGINEER TO JOIN THEIR ALREADY SUCCESSFUL AND BUSY TEAM DUE TO EXPANSION.

The Field Engineer is responsible for all on-site service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software.


THE ROLE:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on, Microsoft, and VMware
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls
  • System documentation to include system reviews and recommendations
  • Installation of hardware and software applications
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages


Additional Duties and Responsibilities:
 

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages etc.
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Service tickets entries in Connectwise.


ABOUT YOU: (PREFERABLE)
 

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, , SonicWall.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues.
  • Multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues
  • Service awareness of all organisation’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated

FULL DRIVING LICENCE ESSENTIAL

INTERESTED? DON'T DELAY IN APPLYING NOW!

MY CLIENT IS SHORTLISTING FOR INTERVIEWS SO PLEASE APPLY TODAY TO AVOID DISAPPOINTMENT.

Philip Dorrington
01603 552 474
phillip.dorrington@prima-ardelle.co.uk
Norfolk
East Anglia
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