ARE YOU AN IT SUPPORT PROFESSIONAL FIELD ENGINEER?
ARE YOU LOOKING TO JOIN A FANTASTIC, WELL ESTABLISHED AND EVER GROWING IT SUPPORT COMPANY BASED IN NORFOLK?
GREAT BASIC SALARY UP TO £24,000 + COMPANY VEHICLE
OUR CLIENT , A BRILLIANT I.T. COMPANY BASED IN NORFOLK IS LOOKING TO RECRUIT AN I.T. SERVICES FIELD SUPPORT ENGINEER TO JOIN THEIR ALREADY SUCCESSFUL AND BUSY TEAM DUE TO EXPANSION.
The Field Engineer is responsible for all on-site service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software.
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on, Microsoft, and VMware
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls
System documentation to include system reviews and recommendations
Installation of hardware and software applications
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages etc.
Responsible for entering time and expenses in ConnectWise as it occurs
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Service tickets entries in Connectwise.
ABOUT YOU: (PREFERABLE)
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, , SonicWall.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues.
Multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues
Service awareness of all organisation’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
FULL DRIVING LICENCE ESSENTIAL
INTERESTED? DON'T DELAY IN APPLYING NOW!
MY CLIENT IS SHORTLISTING FOR INTERVIEWS SO PLEASE APPLY TODAY TO AVOID DISAPPOINTMENT.