Prima Ardelle Associates
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Customer Service Manager

Lowestoft ~ Great Yarmouth  |  Motoring & Automotive

Contract Type
Salary Overview
Basic Salary of £26,500 D.O.E. with a realistic O.T.E. of £31,000
Expiry Date

Customer Service Manager

Are you an experienced Service Manager or a Workshop Controller?

This is a rare opportunity that combines these two roles to manage both the workshop and the customer experience.

If you are comfortable running a workshop and driven to provide the best customer service then this could be the role for you?

This is an expansive, newly created position aimed at delivering operational leadership to a team of experienced technicians whilst managing the back-of-house aftersales processes to deliver great customer service.

As our clients new Customer Service Manager you will be hands-on driving the workshop performance and playing a significant role in supporting the customer facing team in their daily task to deliver a great customer service every time without leaving anything left to chance.

Key Responsibilities:

  • Managing aftersales processes to ensure customer satisfaction and workshop KPI’s are achieved consistently.
  • Providing support and additional leadership to the team of Customer Consultants
  • Workshop loading and diary utilisation leading to optimum workshop efficiency
  • Oversee the EVHC process to ensure additional work is both identified and explained to the customers in a timely manner
  • Managing responsibility for parts stock control, ordering and accurate warranty submission
  • Staff development and training
  • MOT compliance and Health & Safety

The ideal candidate will have good operational knowledge and experience within a main dealership combined with the ability to be agile and adaptable in their approach to working ~ never being closed to new ideas or new ways of working.

This is an exciting opportunity for an individual who is seeking further career progression; in a Group that is dynamic and respects both customers and team members alike.

For the right candidate my client is prepared to offer a package designed to attract and retain the best people. If you feel ready for a challenge - then don't delay - apply today!


Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.

Please register for regular permanent position, why leave your career to chance?

Simply contact us in complete confidence - all interviews are conducted locally.

Andrew Bracking - AREC
07590 600204
Norfolk & Cambridgeshire
Eastern Region
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