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Recruitment.Redefined

Customer Service Manager

Lowestoft ~ Great Yarmouth  |  Motoring & Automotive

Reference
AB/LOW/SM
Contract Type
Permanent
Salary Overview
Basic Salary of £26,500 D.O.E. with a realistic O.T.E. of £31,000
Expiry Date
21/09/2021

Customer Service Manager

Are you an experienced Service Manager or a Workshop Controller?

This is a rare opportunity that combines these two roles to manage both the workshop and the customer experience.

If you are comfortable running a workshop and driven to provide the best customer service then this could be the role for you?

This is an expansive, newly created position aimed at delivering operational leadership to a team of experienced technicians whilst managing the back-of-house aftersales processes to deliver great customer service.

As our clients new Customer Service Manager you will be hands-on driving the workshop performance and playing a significant role in supporting the customer facing team in their daily task to deliver a great customer service every time without leaving anything left to chance.

Key Responsibilities:

  • Managing aftersales processes to ensure customer satisfaction and workshop KPI’s are achieved consistently.
  • Providing support and additional leadership to the team of Customer Consultants
  • Workshop loading and diary utilisation leading to optimum workshop efficiency
  • Oversee the EVHC process to ensure additional work is both identified and explained to the customers in a timely manner
  • Managing responsibility for parts stock control, ordering and accurate warranty submission
  • Staff development and training
  • MOT compliance and Health & Safety

The ideal candidate will have good operational knowledge and experience within a main dealership combined with the ability to be agile and adaptable in their approach to working ~ never being closed to new ideas or new ways of working.

This is an exciting opportunity for an individual who is seeking further career progression; in a Group that is dynamic and respects both customers and team members alike.

For the right candidate my client is prepared to offer a package designed to attract and retain the best people. If you feel ready for a challenge - then don't delay - apply today!

INTERVIEWS ARE BEING BOOKED NOW! APPLY IN CONFIDENCE TODAY TO AVOID DISAPPOINTMENT!

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.

Please register for regular permanent position, why leave your career to chance?

Simply contact us in complete confidence - all interviews are conducted locally.

Andrew Bracking - AREC
07590 600204
andrew.bracking@prima-ardelle.co.uk
Norfolk & Cambridgeshire
Eastern Region
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