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Recruitment.Redefined

Customer Service Bookings Advisor

Ipswich ~ Suffolk  |  Motoring & Automotive , Retail , Sales

Reference
AB/OT/02
Contract Type
Permanent
Salary Overview
Basic Salary £23,000 to £26,000 D.O.E + Performance Bonus + Other Benefits
Expiry Date
09/07/2021

Customer Service Bookings Advisor ~ Suffolk 

Dynamic brand and working environment

Award-winning Group

Basic Salary £23,000 to £26,500 D.O.E + Performance Bonus + Other Benefits 

My client is a forward-thinking group representing a quality brand of Trucks and Light Commercial Vehicles in East Anglia. This is a brand that is well-placed for the future and ahead of market in terms of an all-Electric Vehicle range. Due to continued expansion the search has widened for a customer-centric advisor to join the team.

Performance is recognised and rewarded within this role as the team remain determined to provide an exceptional level of customer service every time with nothing left to chance. If you get a kick out of creating great customer service this is the role for you. you?

The Role

Working as a key member of the aftersales team this role offers you the opportunity to use your customer service skills and organised administration abilities to create happy customers. You will be responsible for handling inbound enquiries; both aftersales bookings and fresh sales leads which you will allocate to a sales executive electronically using the CRM system. Full training will be given to ensure you effortlessly follow a set process with every customer. This means you can apply your focus onto the customer experience.

The Reward

In addition to a competitive basic salary that’s determined by previous experience there are other benefits too:

  • Generous holiday allowance – better work-life balance
  • Discounts and savings at high street stores
  • Pension with employer contribution
  • Cycle to work scheme
  • Additional Bonus and Commission schemes  

Responsibilities

  • Handle inbound enquiries and arrange customer service bookings
  • Ensure bookings efficiency by loading the workshop diary
  • Develop long-lasting relationships with customers to ensure customers are retained for the future
  • Up date DMS and CRM system during and after each booking
  • Make outbound calls to advise customers of vehicle inspections or manufacturer recalls
  • Manage inbound sales enquires and allocate to sales executives

What my client is looking for:

  • To be selected for this role you will ideally have previous experience as a Service Advisor, Contact Centre Advisor or at the very least a background in a similar position where you can demonstrate customer service was at the centre of the role.
  • Its an essential requirement that you can demonstrate and articulate a genuine desire to consistently deliver outstanding customer service.

THIS IS AN EXCITING OPPORTUNITY…

APPLYING FOR THIS ROLE IS NOT SIMPLY RESPONING TO A JOB ADVERTISEMENT; ITS ABOUT TAKING CONTROL OF YOUR FUTURE

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Please visit our website www.prima-ardelle.c.o.uk and register your CV for JOB ALERTS!

Simply contact us in complete confidence - all interviews are conducted locally.

Andrew Bracking - AREC
07590 600204
andrew.bracking@prima-ardelle.co.uk
Norfolk & Cambridgeshire
Eastern Region
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