My client a specialist Independent car dealer in Chelmsford is looking for a customer focused individual to take things to the next level? Are you already in a customer service Team leader role and looking to progress and better yourself? If the answer is YES then please don't hesitate in applying today!!!
You will need to be from a very high customer service role, maybe a corporate company or call center. Are you used to dealing with difficult situations and or Customers?
Be the main point of contact for customer aftercare;
Lead on resolving any challenges customers may have;
Ensuring all customers are communicated with correctly and promptly by the appropriate person;
Keeping in touch with customers, making sure all queries are resolved and any aftercare issues are dealt with promptly;
Develop guidelines/process to ensure there is an effective process in place for handling any customer aftercare challenges;
Ensuring all administration and systems linking into aftersales are kept up to date;
Promoting positive customer reviews by ensuring we respond to customers in both a speedy and positive manner;
Liaising with customers and the relevant departments regarding any challenging reviews to seek a resolve;
To monitor and identify trends in aftercare issues and produce relevant reports for the Executive Team;
Previous experience within a similar role/environment;
Training undertaken in Customer Service, Handling Difficult Customers or similar;
Clear desire to make things better for customers who have the need to contact with regards to aftercare and to leave them happy after their initial challenge;
Strong commitment towards achieving swift response times and positive customer reviews/feedback;
Ability to multi-task effectively between various methods of contact;
Excellent telephone manner;
Strong written communicator;
Positive attitude towards customers and colleagues;
Remains calm under pressure;
Confident using Word, Outlook, Excel and systems;
Up to 45hrs Per Week Monday to Friday 9am to 6pm, weekends as required.
WE ARE SHORTLISTING FOR THIS POSITION - APPLY IN CONFIDENCE NOW
PrimaArdelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.
Please note we act as outsourced resources and are not CV brokers - we will therefore NOT forward your personal information CV without speaking to you in the first instance and all applications are dealt with confidentially.