EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIP
COMPETITIVE BASIC SALARY UP TO £21,500+ D.O.E & BENEFITS
MONDAY TO FRIDAY 8.30am to 5.30pm
My client a main dealer in Maidstone who provides excellent further career progression? My client, is seeking a Contact Centre Agent to join their existing team within their busy Service Department. Don't miss out on this one, interviews are available immediately.
Duties will include:
Contact customer and prospects by telephone
Identify and overcome objections
Ensure customer awareness of all products and services available
Take booking by obtaining and verifying information
Maintain database and contact call logs
Manage targeted numbers of outbound calls in a timely manage to secure bookings
Meet personal/team qualitative and quantitative targets
Feedback on a daily/weekly basis to specific manufacturers using specific reporting software
Processing daily/weekly email and postal communications to database.
Provide product/service information by answering questions and offering assistance
Professionally sell additional products, services and repair work as appropriate to customer's needs
Promote and prospect the business as directed with confidence and commitment
Daily customer service follow-up calls
Skills and experience required:
12 months experience in a contact centre/sales environment
Confident and effective communication skills
Ability to gain commitment to appointment bookings and up sell products when they arise
Strong organisational and prioritisation skills
Customer focus and adaptability to different personality types
Ability to work in a pressurised environment to achieve results
Able to work to set targets and objectives for the business
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices, database management
Proficient in relevant computer applications and call centre systems
In return for the right applicant, my client is offering a competitive basic salary, and additional benefits with excellent career progression.
WE ARE CURRENTLY SHORT-LISTING FOR THIS ROLE - APPLY IN CONFIDENCE TODAY TO AVOID MISSING OUT!
Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.
We are one of the UK's leading providers for "white collar" staff for progressive companies. Please register for regular permanent position, why leave your career to chance?
Simply contact us in complete confidence - all interviews are conducted locally.