SERVICE RECEPTION MANAGER – FANTASTIC PACKAGE – PLUS BENEFITS. BEDFORD AREA.
ARE YOU PASSIONATE ABOUT CREATING A TRULY CLASS-LEADING CUSTOMER EXPERIENCE?
DO YOU THRIVE ON WORKING IN A FAST-PACED ENVIRONMENT WHERE THE CUSTOMER IS THE CORE FOCUS?
Our client is searching for an experienced customer service consultant to join their dynamic team of like-minded people - focused on delivering a class-leading service within a prestige german automotive brand.
The Service Reception Manager is a pivotal member of the team who is able to take control and create the best customer experience possible every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.
This is an ideal position for a motivated Senior Service Advisor who is looking for career progression or an existing Retail Automotive Manager who has a track record in delivering a business return at the same time as looking after the customer.
You will be able to provide energy and leadership to your team and evoke a sense of focus like a ‘heat-seeking missile’ or ‘single-minded fixation’ on providing the best customer experience possible. Always working within the Group structure and guide lines provided.
Once fully trained and supported by other managers you will deliver upon the set financial budgets and related business K.P.I.s.
To be fully aligned with and dedicated to the customer and their requirements on a daily basis.
To use the resource and outlined processes at your disposal to achieve the set business goals and objectives
To harness effectively the management tools available to change for the better the customer experience; making decisive and bold decisions to benefit both the business and the customer.
Make the best of the Group Aftersales structure and combined with the wider management team ensure consistent completion of quality work and quality customer service.
Ensure all electronic, traditional records and other documentation generated by your team is compliant to the provided standards.
Demonstrate to the customers and to your team that you are fully aligned and engaged with the Company objectives and long term goals
Demonstratable and relevant previous experience is a must have.
Previous motor retailer experience is desirable.
Attention to detail
Outstanding communication skills both written and verbal.
Customer facing experience in a fast-paced environment.
Full UK Driving License
This is an exciting opportunity with a progressive Group that values its employees as well as its customers.
RESPONDING TO THIS ADVERTISEMENT IS NOT SIMPLY COMPLETING ANOTHER JOB APPLICATION – ITS ABOUT TAKING CONTROL OF YOUR CAREER TO BENEFIT FROM A TRULY PROGRESSIVE PEOPLE FOCUSED BUSINESS.
WE ARE SHORT-LISTING NOW FOR THIS POSITION – APPLY IN CONFIDENCE WITHOUT DELAY.